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privacy policy

  1. How we collect information about you
    When you visit the iaps website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

    If you open an account, we collect:
    • contact information about you including your name, address, telephone and email address.

    Before permitting you to use our Service, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth, social security number or other information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.

    Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.

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  2. How we use cookies
    When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.

    We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don't need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

    We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.

    We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.

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  3. How we protect and store personal information
    Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

    We store and process your personal information on our computers in Canada, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable Canadian federal and provincial regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

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  4. How we use the personal information we collect
    Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
    • provide the services and customer support you request;
    • process transactions and send notices about your transactions
    • resolve disputes, collect fees, and troubleshoot problems;
    • prevent potentially prohibited or illegal activities, and enforce our Terms & Conditions;
    • customize, measure, and improve our services and the content and layout of our website;
    • send you targeted marketing, service update notices, and promotional offers based on your communication preferences;
    • compare information for accuracy and verify it with third parties.

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  5. How we share personal information with other parties
    We may share your personal information with:
    • Service providers under contract who help with parts of our business operations: fraud prevention, bill collection, marketing, technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
    • Companies that we plan to merge with or be acquired by. Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.
    • Law enforcement, government officials, or other third parties when
      • compelled to do so by a subpoena, court order or similar legal procedure
      • need to do so to comply with law
      • the disclosure of personal information is necessary to prevent physical harm or financial loss, report suspected illegal activity, or investigate violations of our User Agreement.
    • Other third parties with your consent or direction to do so.

    iaps will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.

    If you open an iaps account directly on a third party website or application, any information that you enter on that website or application (and not directly on an iaps website) will be shared with the owner of the third party website or application.

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  6. How you can access or change your personal information
    You can review and edit your personal information at any time by logging in to your account and clicking the Profile link.

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  7. How you can contact us about privacy questions
    If you have questions or concerns regarding this policy, you should contact us by using this form or writing to us at iaps, Attn: Privacy Department, 310 Dundas Street, Suite 1209, London Ontario, Canada, N6B3R6.

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Last Update: November 23, 2009.